At Bariscape.com (operated by Nexet Technology LLC), we want you to be completely satisfied with your purchase. We stand behind the quality of our premium home barista accessories and tools. If for any reason you’re not happy with your order, we’re here to help.

This Refund and Returns Policy explains how to return eligible products, request refunds, and what to expect throughout the process.

OUR 30-DAY RETURN POLICY

We offer a 30-day return window from the date of delivery for eligible products. If you’re not satisfied with your purchase, you may return it within this timeframe, subject to the conditions outlined below.

RETURN ELIGIBILITY REQUIREMENTS

To qualify for a return and refund, your item must meet all of the following conditions:

✓ Returned within 30 days of the delivery date
✓ Unused and in new condition – no signs of wear, use, or damage
✓ Original packaging intact – including all boxes, protective wrapping, and seals
✓ All accessories included – manuals, tags, labels, and any components that came with the product
✓ Proof of purchase – order number, receipt, or email confirmation

Please inspect your items carefully upon arrival. If there’s a defect or damage, contact us within 7 days of delivery so we can resolve it quickly.

HYGIENE & HEALTH SAFETY POLICY (IMPORTANT FOR COFFEE EQUIPMENT)

For health, safety, and hygiene reasons, certain products cannot be returned once they have been opened, unpacked, used, or exposed to water, coffee, milk, or other substances.

This policy is essential to maintain product quality and ensure the safety of all our customers.

Non-Returnable Items After Use or Opening:

The following items CANNOT be returned if they have been used, unpacked from protective packaging, or have come into contact with coffee, water, milk, or food:

❌ Espresso portafilter baskets – once removed from packaging or used with coffee grounds
❌ WDT (Weiss Distribution Technique) tools – once used with coffee or removed from sealed packaging
❌ Tampers and leveling tools – once used with coffee grounds
❌ Milk pitchers, frothing jugs, and steamers – once used with milk or beverages
❌ Coffee cups, mugs, and drinkware – once used or washed
❌ Puck screens, shower screens, and filters – once installed or used
❌ Coffee dosing funnels – once used with coffee
❌ Distribution tools and stirrers – once used with coffee
❌ Any item showing signs of coffee stains, residue, wear, or use

Why This Policy Exists:
Coffee equipment that has been used comes into direct contact with food products, liquids, and organic materials. Once used, these items cannot be resold as new and pose potential hygiene risks. This is similar to policies for food, cosmetics, and other consumable or hygiene-sensitive products.

Exception: Defective or Damaged Products

If you receive a product that is defective, damaged upon arrival, or does not match the description, you may return it regardless of whether it has been used or opened.

In such cases:

• Contact us within 7 days of delivery
• Provide photos showing the defect or damage
• We will provide a prepaid return label at no cost to you
• You will receive a full refund or replacement

ADDITIONAL NON-RETURNABLE ITEMS

In addition to used hygiene-sensitive items, the following are not eligible for return:

❌ Gift cards and store credit
❌ Final Sale items (clearly marked as “Final Sale” or “Clearance” on the product page)
❌ Customized or personalized products (if applicable)
❌ Digital products or downloadable content (if applicable)

HOW TO INITIATE A RETURN

Returning an item is easy. Just follow these steps:

Step 1: Contact Us for Return Authorization

Before sending anything back, you must contact our customer support team to obtain a Return Merchandise Authorization (RMA).

📧 Email: support@bariscape.com

In your email, please include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos (if the item is defective or damaged)

Do not send items back without an RMA. Unauthorized returns may not be processed, and we cannot guarantee a refund.

Step 2: Wait for RMA Approval

Our team will review your request within 1-2 business days and send you:

• An RMA number
• Return instructions
• A return shipping address

Step 3: Pack Your Item Carefully

• Use the original packaging if possible to prevent damage during transit
• Include all accessories, manuals, and components
• Include a copy of your order confirmation or packing slip
• Clearly write the RMA number on the outside of the package

Important: We are not responsible for items damaged during return shipping due to poor packaging. We recommend using a trackable shipping method with insurance for high-value items.

Step 4: Ship Your Return

• You are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.)
• Use a trackable shipping method (USPS, UPS, FedEx, etc.)
• Keep your tracking number for your records

Note: We strongly recommend purchasing shipping insurance, especially for high-value items. We are not responsible for lost or damaged return shipments.

Step 5: Receive Your Refund

Once we receive and inspect your return, we will:

• Send you an email confirmation of receipt
• Inspect the item to ensure it meets return eligibility requirements
• Process your refund within 5-10 business days after approval

REFUND PROCESSING

How Refunds Are Issued

Approved refunds will be processed back to your original payment method:

• Credit/Debit Card (via Stripe, or PayPal): Refunds typically appear within 5-10 business days after approval. The exact timing depends on your bank or card issuer.
• PayPal: Refunds are usually instant once processed on our end.

What Is Refunded

✅ Product cost – the full price of the item(s) returned
❌ Original shipping costs – not refundable unless the return is due to our error
❌ Return shipping costs – paid by you (unless we made a mistake)

Example:
If you ordered a $50 tamper with $8 shipping and decide to return it:

• You’ll receive a $50 refund
• The $8 shipping fee is non-refundable
• You pay for return shipping

Partial Refunds

In some cases, we may issue a partial refund if:

• The item shows signs of use beyond inspection
• The item is returned without original packaging or accessories
• The item is damaged due to improper return packaging

We will notify you before issuing a partial refund and explain the deduction.

No Refund

Refunds will not be issued if:

• The item was used and is hygiene-sensitive (see Hygiene Policy above)
• The return was not authorized (no RMA)
• The item is damaged due to misuse or customer negligence
• The item is outside the 30-day return window

EXCHANGES

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model:

1. Return the original item following the process above
2. Place a new order for the item you want

This ensures the fastest processing and delivery of your new product.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a product that is damaged, defective, or not as described, we will make it right at no cost to you.

What to Do:

📧 Contact us within 7 days of delivery at support@bariscape.com

Provide:

• Your order number
• Clear photos of the damage or defect
• A brief description of the issue

What We’ll Do:

✅ Provide a prepaid return label (no cost to you)
✅ Issue a full refund or send a replacement (your choice)
✅ Cover all return and reshipping costs

We stand behind our products. If something’s wrong, we’ll fix it quickly.

WRONG ITEM SHIPPED

If we shipped the wrong item by mistake, we sincerely apologize! Here’s how we’ll resolve it:

📧 Contact us immediately at support@bariscape.com

We will:

✅ Provide a prepaid return label at no cost
✅ Ship the correct item to you right away
✅ Refund any price difference if applicable

LATE OR MISSING REFUNDS

If you haven’t received your refund within 10 business days after we confirmed approval:

1. Check your bank or credit card account – processing times vary by institution
2. Contact your bank or credit card company – it may take additional time for the refund to post
3. Contact PayPal (if applicable) – check your PayPal transaction history
4. Contact us at support@bariscape.com if you still don’t see the refund, and we’ll investigate

RESTOCKING FEES

We do not charge restocking fees for eligible returns in new, unused condition.

However, if an item is returned with signs of use, missing components, or damaged packaging (excluding hygiene-sensitive items), we may deduct a restocking fee or issue a partial refund at our discretion.

CANCELLATIONS

Before Shipment:

If you need to cancel your order before it ships, please contact us immediately at support@bariscape.com. We will cancel your order and issue a full refund if we haven’t already processed it.

After Shipment:

Once your order has shipped, it cannot be canceled. You will need to follow the return process outlined above once you receive the package.

INTERNATIONAL RETURNS

For international orders, the same 30-day return policy applies. However, please note:

• Return shipping costs are your responsibility and may be higher for international returns
• Customs duties or taxes paid at the time of import are non-refundable
• Refunds are issued in USD and converted by your bank at the current exchange rate

We recommend using a trackable international shipping method with insurance.

LOST OR STOLEN PACKAGES

After Delivery to Carrier (FOB Shipping Point):

Once we hand your package to the shipping carrier, the risk of loss transfers to you. We are not responsible for packages that are lost, stolen, or damaged in transit.

What You Can Do:

• Track your shipment using the tracking number provided
• Contact the carrier directly to file a claim
• Purchase shipping insurance for added protection

Before Delivery:

If tracking shows that your package is lost in transit before delivery, please contact us at support@bariscape.com, and we will work with the carrier to resolve the issue.

FRAUDULENT CHARGEBACKS

If you dispute a charge with your credit card company or PayPal without first contacting us, this is considered a fraudulent chargeback. We reserve the right to:

• Pursue collection of any amounts owed
• Ban your account from future purchases
• Report fraudulent activity to appropriate authorities

Please contact us first if you have any concerns about your order. We’re here to help and will work with you to find a fair solution.

CONTACT US

If you have any questions about our Refund and Returns Policy or need assistance with a return, please don’t hesitate to reach out:

Nexet Technology LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA

📧 Email: support@bariscape.com

Our customer support team typically responds within 24 hours (Monday-Friday).

OUR COMMITMENT TO YOU

At Bariscape, we’re committed to providing premium home barista tools and exceptional customer service. While we have policies in place to protect the quality and safety of our products, we also want to ensure you have a positive experience with us.

If you ever have concerns about an order, please reach out to us directly. We’re here to help and will always work to find a fair solution.

Thank you for choosing Bariscape.com for your home barista needs!